Gordon Doctors Report Card: Unveiling the Secrets of Unseen Excellence

In the ever-changing landscape of healthcare, focusing and targeting, sometimes limited resources towards continuous improvement and servicing patient to our utmost ability needs careful and honest collection of patients' viewpoint. Introducing the Gordon Doctors Report Card—a professional statistical neutral operation by the firm InSync over the December 2024 to January 2025 surveying a non-selective group of patients attending practice. This report card highlights valuable insights into healthcare professionals' performance, showing the unseen excellence often overlooked.

The Metrics Behind the Report Card

The Gordon Doctors Report Card employs multiple metrics to provide a holistic view of the practice and doctors' abilities.

Positive Comments

Overwelmingly positive. Thank you to our wonderful patients. Some of comments:

• Clean, friendly and caring staff

• I feel confident with all the doctors

• Seeing the same doctors over a long period of time, consistency of care

• [Doctor], reception staff, clinical staff are wonderful

• They listen to my concerns

• All doctors are caring and empathetic even if they are not my regular gp

• A very well organised practice

• They are helpful

• Very thorough and efficient- my doctor chooses suitable specialists

Improvements Already Made:

• Contact patients if an emergency/urgent matter causes doctor to run late. There is now a line of communication from doctor to reception to patient.

• Enrolling more patients into managed care of Chronic Disease and Mental Health so that longer appointments are booked for reviews.

• Informing patient where they are in the queue on arrival if delayed.

In an age where informed choices lead to empowered health, the Gordon Doctors Report Card is crucial in transparency and teamwork among patients and healthcare providers, ultimately leading to improved health outcomes for everyone. Looking ahead, integrating tools like the report card may be key to achieving excellence in healthcare.